Privacy Policy
Last updated: January 2026 • True Home Group (truehomegroup.com)
1. Introduction & Commitment
True Home Group (“we,” “our,” or “us”) provides private, professional payment collection services exclusively for contractors and trade businesses across all 50 states. We recognize the sensitive nature of past-due accounts, invoice dispute details, homeowner records, and trade billing information. We operate under strict confidentiality and state and federal data privacy standards.
2. Information We Collect
When you submit an access request or provide account documentation for collection, we may collect:
- Contractor business name, officer names, email address, and phone number.
- Details of delinquent accounts including invoice numbers, scopes of work, and contract agreements.
- Debtor and client contact coordinates necessary to conduct professional mediation and payment resolution.
3. How We Use Information
Information gathered is strictly utilized to:
- Establish contractor communication and intake verification.
- Communicate discreetly with account holders to resolve outstanding balances.
- Facilitate remittance and payout of collected proceeds to contractors.
- Ensure statutory compliance across applicable local and nationwide recovery regulations.
We do not sell, rent, or trade contractor or client databases to any marketing third parties.
4. Confidentiality & Brand Protection
All collection outreach is conducted with utmost professionalism. We act as an authorized mediator protecting your trade standing. No public registries, credit shaming, or aggressive unauthorized disclosures occur.
5. Contact Our Privacy Office
For questions regarding privacy, records handling, or data security, please contact us directly at: